Frequently Asked Questions
1. About the Northumberland Humane Society
What does the Northumberland Humane Society do?
The Northumberland Humane Society (NHS) supports animals and the people who care for them throughout Northumberland County. Our work includes animal sheltering and adoption, lost and found support, pet surrender and rehoming assistance, emergency boarding and crisis care, a Pet Food Bank, foster care, humane education, behaviour and training resources, and programs designed to help people keep the pets they love.
As our facilities and programs expand, NHS is also working toward increased access to veterinary and preventative care for animals and families facing financial barriers.
What communities does NHS serve?
NHS serves Northumberland County and works with residents, municipalities and community partners throughout the region. Some services, particularly those connected with municipal animal services, may depend on where you live.
Port Hope ( enforcement & sheltering ) Cobourg (Sheltering) Brighton ( E&S) Cramhe ( S) Alnwick Haldiman ( E &S) Ashphodel Norwood (S)
Hamilton Township (E&S)
Is NHS a registered charity?
Yes. The Northumberland Humane Society is a registered charitable organization.
Charitable Registration Number: 87060 9443 RR00101
Is NHS part of the Ontario SPCA?
No. The Northumberland Humane Society is an independent organization with its own Board of Directors, operations, programs and fundraising. NHS may collaborate with the Ontario SPCA and Humane Society and other animal welfare organizations on shared priorities and initiatives, but there is no reporting relationship between the organizations.
Is NHS a member of Humane Canada?
Yes. NHS is a member of Humane Canada, the national federation representing humane societies and SPCAs across Canada.
Does NHS receive government funding?
NHS does not receive ongoing government funding to operate its charitable animal welfare
programs. Funding comes from donors, fundraising, corporations, associations/service clubs, grants and other sources of charitable support. NHS may also receive payment for specific services provided under municipal agreements.
Where does my donation go?
Donations help NHS provide shelter, food, veterinary treatment, enrichment and daily care for animals, while also supporting programs that help people and pets in our community. Donor support allows NHS to respond to changing community needs and invest in the future of animal welfare in Northumberland County.
2. Adopting an Animal
How do I adopt an animal from NHS?
Start by viewing the animals currently available for adoption on our website. If you find an animal you are interested in, follow the instructions to submit an adoption application. Our team reviews applications with the goal of finding a good match for both the animal and the adopter.
Where can I see animals available for adoption?
Animals currently available for adoption are listed on the NHS website. Availability changes frequently as animals enter our care and find new homes.
Do I need to complete an application?
Yes. An adoption application helps our team learn about your household, lifestyle, experience with animals and what you are looking for in a companion, so that the right fit for both the animal and the family is achieved.
Is adoption first-come, first-served?
Not necessarily. Our priority is finding an appropriate match for each animal based on their individual needs.
Why do you ask questions about my home and lifestyle?
Every animal is different. Information about your household, other animals, children, schedule and lifestyle helps us determine whether a particular animal is likely to thrive in your home.
What is included in an adoption fee?
NHS adoption fees help offset a portion of the care animals receive before adoption. Depending on the animal, this can include veterinary assessment, vaccinations, spay/neuter surgery, microchipping and other necessary care.
Are animals spayed or neutered before adoption?
NHS's goal is for all animals to be spayed or neutered as part of the adoption process whenever medically and age appropriate.
Are adopted animals vaccinated?
Animals receive age-appropriate veterinary care and vaccinations while in NHS care.
Are adopted animals microchipped?
Animals receive a microchip when as part of the intake process. It is paid for through the adoption fee.
Can I adopt if I rent my home?
Yes, renters may adopt. However, adopters are responsible for ensuring that their lease or landlord permits the type of animal they wish to adopt.
Can I adopt if I already have pets?
Absolutely. Many NHS adopters already have animals. Our team will consider the needs and personalities of both the animal being adopted and your existing pets.
What happens if my adoption doesn't work out?
Contact NHS. Bringing a new animal home is an adjustment, and some challenges can be addressed with time, behaviour support or changes to routines. If the placement ultimately isn't suitable, our team will discuss next steps with you.
3. Surrendering a Pet
I can no longer care for my pet. What should I do?
Contact NHS before making a final decision. There may be resources or support available that could help you keep your pet, including food assistance, behavioural resources, rehoming support or other community programs.
If surrender remains necessary, our team can explain the process and available options.
Do I need an appointment to surrender an animal?
Yes. Please contact NHS before bringing an animal to the shelter. Shelter capacity changes daily, and an appointment allows us to gather important information and prepare appropriately for your pet.
Why can't I just leave my pet at the shelter?
Leaving an animal unattended can put them at serious risk. NHS also needs information about an animal's health, behaviour, routines and history to provide appropriate care.
Never abandon an animal outside the shelter.
Is there a surrender fee?
The surrender fee is: $100 - unneutered /unspayed $50 - neutered/spayed - if individuals are unable to pay surrender fee they can discuss other options with our management.
What happens to my pet after I surrender them?
The animal will be assessed so our team can understand their medical, behavioural and care needs. The next steps depend on the individual animal and their circumstances.
Will my pet be adopted?
Our goal is to find appropriate homes for adoptable animals whenever possible. However, NHS cannot guarantee a particular outcome for every animal.
Can NHS help me rehome my pet without bringing them into the shelter?
Unfortunately, No. We can not help with rehoming pets; all pets need to be surrendered into shelter care. We do not rehome with out animals coming into our care and becoming our full responsibility.
4. Pet Retention — Helping Families Stay Together
I'm having trouble affording my pet. Can NHS help?
Possibly. NHS believes that financial hardship should not automatically mean losing a beloved animal. Depending on your circumstances and available resources, assistance may include pet food, information about lower-cost services, Pet Aid support or referrals to other community resources.
I'm considering surrendering my pet because I can't afford their care. What should I do?
Please contact us before surrendering. Tell us what is making it difficult for you to keep your pet. While NHS cannot solve every situation, there may be options that you haven't yet considered.
Can NHS help with veterinary costs?
NHS offers Pet Aid, a financial assistance program for low-income families who need help with the cost of having their pet spayed or neutered.
Approved applicants may receive $75 to $150 toward the cost of the procedure. Proof of income, such as a recent income tax document, is required as part of the application process. Once the surgery has been completed, a copy of the veterinary invoice must be provided to NHS before assistance can be issued.
Pet Aid does not cover general veterinary expenses or the full cost of spay/neuter surgery.
Can NHS help with behaviour problems?
NHS can provide behaviour resources and may be able to connect pet owners with training or other supports. Behaviour challenges are a common reason people consider surrendering an animal, and seeking help early can make a significant difference.
5. Pet Food Bank
What is the NHS Pet Food Bank?
The Pet Food Bank provides pet food to individuals and families experiencing financial hardship. Its purpose is simple: no one should have to choose between feeding themselves and feeding their pet.
Where does the pet food come from?
The pet food we utilize in our pet food bank is generously donated by participating pet partners, generous pet lovers and community members.
Who can use the Pet Food Bank?
The program is intended to support people from Northumberland County experiencing financial difficulty who need temporary assistance feeding their animals.
Do I need to prove my income?
No, you do not need to prove your income.
How often can I receive food?
You can receive food once per month.
Can I request a particular brand?
Unfortunately No. Food is provided based on donations and available inventory, so NHS cannot guarantee specific brands, flavours or formulations.
Can I get prescription food?
Because the program relies on donated products, specialized and prescription diets may not be available.
Can I donate food to the Pet Food Bank?
Yes. Contact NHS to find out what products are currently most needed and what types of food we can accept.
6. Emergency Boarding & Crisis Care
What is Emergency Boarding/Crisis Care?
This program provides temporary care for pets when their owners are experiencing a crisis and have no safe alternative for their animals.
The objective is to prevent a temporary human crisis from resulting in the permanent loss of a beloved pet.
What kinds of situations may qualify?
Circumstances may include hospitalization, a housing emergency, family crisis, domestic violence or another serious short-term situation.
Eligibility is assessed individually and depends on available capacity.
Can NHS help someone fleeing domestic violence?
Potentially, yes. Concern about a pet's safety can create an additional barrier for someone trying to leave an unsafe situation. NHS's Crisis Care program may be able to provide temporary, confidential animal care while an individual or family works toward safety and stability.
How long can my pet stay?
Crisis Care is intended to provide temporary support. It is typically a standard two-week period with an extension policy. Two-week policy extensions can be discussed at time of approval if required and only if space permits.
Will I get my animal back?
The purpose of Crisis Care is reunification. The program is designed to temporarily care for an animal so that the pet can return to their family once the crisis has stabilized.
Is Crisis Care confidential?
NHS understands that people accessing this program may be experiencing highly sensitive circumstances. Personal information is handled with care and discretion.
7. Lost Pets
My pet is missing. What should I do?
Act quickly. Contact NHS and your local municipal animal services, search your neighbourhood, speak with neighbours and post recent photographs and identifying information through appropriate community lost-and-found channels.
Continue checking regularly. Lost animals may be found days or even weeks after disappearing.
How do I report my pet missing to NHS?
Email a photo and description of lost pet along with owners contact info and location pet went missing. info@northmberlandhs.com
How can I tell if NHS has my pet?
Contact the shelter and provide a detailed description, photograph if available, microchip number and information about when and where your pet disappeared.
Why is microchipping important?
A microchip provides permanent identification that can help reunite a lost animal with their family. It is especially valuable if a collar or identification tag has been lost.
Remember that a microchip is only useful when the owner's contact information is current.
8. Found & Stray Animals
I found a stray animal. What should I do?
First consider your safety and the animal's safety. Do not approach an animal that appears frightened, aggressive or injured if doing so could put either of you at risk.
Who you should contact may depend on where the animal was found and the municipality responsible for animal services.
Contact NHS if animal was found in Brighton, Hamilton, Port Hope, Alnwick Haldiman, Cramhe. Contact Municipal bylaw if animal found in Cobourg, Asphodel Norwood, animals from any of these areas can be brought to our shelter during business hours 12-4 7 days a week, please call ahead so we can ensure space available and ready.
Should I bring a stray directly to NHS?
Please contact NHS or the appropriate municipal animal service before transporting the animal whenever possible.
I found a cat outside. Is it necessarily lost?
No. Some owned cats are permitted outdoors, while others may be community, stray or feral cats. Look for identification, ask neighbours and check local lost-pet listings before assuming the cat has been abandoned.
I found kittens outside. Should I take them?
Not necessarily. Their mother may be nearby finding food. Very young kittens generally have their best chance of survival with their mother.
Observe from a safe distance and contact NHS or an appropriate animal welfare organization for guidance before moving them unless they are in immediate danger.
9. Animal Cruelty, Abuse & Neglect
I think an animal is being abused. Should I call NHS?
Animal cruelty enforcement in Ontario is handled through Ontario's provincial animal welfare system rather than by NHS.
If you believe an animal is being abused, neglected or is in distress, report your concern to the appropriate provincial authority.
What if the animal is in immediate danger?
If there is an immediate threat to human or animal life or an active emergency, contact 911.
What should I do if I see a dog in a hot vehicle?
If an animal appears to be in immediate distress or danger, contact the appropriate authorities immediately. Do not put yourself at risk or take actions that could create additional danger.
If the dog appears to be in immediate danger or distress, call 911. Police have authority to intervene in an emergency involving an animal trapped in a hot vehicle.
What information should I provide when reporting suspected cruelty?
Provide as much factual information as possible, including the location, a photo or video, description of the animal, what you observed, when it occurred and whether the situation appears ongoing.
Avoid confronting an individual if doing so could put you or the animal at risk.
Does NHS investigate animal cruelty?
No. NHS does not have provincial enforcement authority to investigate animal cruelty complaints.
10. Municipal Animal Services & By-Law Issues
Who do I call about a loose dog?
Responsibility may depend on the municipality where the animal is located.
Dogs must be contained - no one responds to lose dogs.
Who handles barking-dog complaints?
Noise and animal by-law complaints are generally handled by the appropriate municipality.
What should I do if a dog bites me?
Seek appropriate medical attention. Dog bites may also need to be reported to public health and/or municipal authorities.
Does NHS issue dog licences?
DOCUPET is the license issuer everyone can apply online - www.docupet.com
11. Pet Aid & Affordable Care
What is Pet Aid?
Pet Aid helps eligible pet owners access important care when cost might otherwise prevent them from obtaining it.
The larger goal is to keep animals healthy, reduce preventable suffering and help pets remain with the people who love them.
Can Pet Aid pay my entire veterinary bill?
Assistance depends on program criteria, available funding and the type of care required. Pet Aid should not be assumed to cover all veterinary expenses.
Why does NHS support affordable veterinary care?
The cost of veterinary care can be beyond the reach of some families. When people cannot afford preventative or basic veterinary care, treatable problems can become emergencies and families may feel surrendering their pet is their only option.
Increasing access to care supports both animal welfare and family stability.
12. Veterinary Care for NHS Animals
Do animals receive veterinary care while at NHS?
Yes. Animals entering NHS care are assessed and receive veterinary treatment according to their individual needs.
What happens if an animal needs expensive medical treatment?
NHS evaluates the animal's condition and treatment options with veterinary professionals. Donor support plays an important role in helping NHS provide medical care to animals with significant needs.
Do you euthanize animals because they have been at the shelter too long?
No. NHS does not use an animal's length of stay alone as a reason for euthanasia.
13. Behaviour, Rehabilitation & Enrichment
What is a behaviour assessment?
Behaviour assessment helps our animal-care team better understand an animal's needs, responses, comfort level and the type of environment in which would be their best fit for a successful future.
What is animal enrichment?
Animal enrichment provides animals with physical, mental and sensory activities that support their well-being while they are in shelter or foster care. This can include play, training, scent activities, toys, social interaction and opportunities to explore and make choices.
For dogs in our care, enrichment can include KONG toys filled with treats or food, providing mental stimulation and encouraging natural behaviours. We are grateful to Justin’s Pet Store for supporting our dog enrichment program by providing KONGs for the dogs at the shelter.
Enrichment is an important part of daily animal care, helping to reduce stress, prevent boredom and support the physical and emotional well-being of animals while they wait for their next chapter.
Why does enrichment matter in a shelter?
Shelters can be unfamiliar and stressful environments. Thoughtful enrichment can reduce stress, encourage natural behaviours and help animals remain physically and emotionally healthy while waiting for a home.
Does NHS rehabilitate animals with behaviour challenges?
Where appropriate and within available resources, NHS works to understand and support animals with behavioural needs rather than viewing behaviour in isolation.
14. Dog Training & Behaviour Support
Does NHS offer dog training?
NHS is developing programming to support dog training, behaviour and responsible pet ownership in our community.
As part of Phase 2 of our facility expansion, a dedicated indoor enrichment and training space will provide dogs in our care with room for exercise, enrichment and training during inclement weather. This flexible space will also create opportunities for future community workshops, training programs and educational sessions designed to help people better understand and support their dogs.
By expanding access to training and behaviour resources, we hope to strengthen the bond between people and their pets and help more dogs remain successfully in their homes.
Will I be able to take a class even if I didn't adopt my dog from NHS?
The vision for community training programs is to support responsible pet ownership throughout Northumberland County, not solely NHS adopters.
Why is dog training part of a Humane Society's work?
Behaviour challenges are one of the reasons pets are surrendered. Giving owners practical tools and support can strengthen the human-animal bond and help keep animals in their homes.
15. Foster Care
What is fostering?
Foster volunteers temporarily welcome NHS animals into their homes. Foster care can provide a quieter environment for animals who are too young for adoption, recovering from illness or surgery, caring for young, or simply needing a break from shelter life.
How long would I foster an animal?
It varies. Some placements last days while others may last several weeks or longer.
Do I have to pay for veterinary care?
Veterinary care authorized by NHS for NHS foster animals is coordinated by the Humane Society.
Does fostering cost me anything?
No. There are no out-of-pocket expenses for NHS foster families. We provide the food, medication and supplies needed to care for your foster animal, including cat litter generously donated by Justin’s Pet Store.
Foster animals return to the shelter at scheduled intervals for check-ups, vaccinations and other care as needed. Our team remains connected with foster families throughout the placement to provide guidance and support.
You provide the safe, caring home and your time—we provide what you need to care for them.
Can I foster if I have pets?
Often, yes. NHS will consider your household and the needs of the particular foster animal.
What happens if I want to adopt my foster animal?
That’s great! It’s not unusual for foster families to form a special bond with an animal in their care. If you decide you would like to make your foster animal a permanent member of your family, you would simply go through NHS’s regular adoption process.
Our team will work with you through the process to help make the transition from foster home to forever home.
16. Humane Education
What is humane education?
Humane education helps children and adults develop knowledge, empathy and responsible attitudes toward animals. Future NHS programming will explore topics such as animal care and safety, responsible pet ownership, animal behaviour and the important role people play in animal welfare.
Through engaging, age-appropriate learning opportunities, our goal is to help build compassion, understanding and respect for animals while encouraging responsible pet ownership from an early age.
Does NHS visit schools?
School visits and classroom programming are part of NHS’s plans for future Humane Education and Community Outreach programming.
As these programs are developed, information about available programs, age groups and topics will be added to our website, along with details about how teachers, schools and community groups can learn more and book a program.
Can a class visit NHS?
Not yet, but we are preparing for the future! Our expanded facility is being designed with community education and engagement in mind, creating opportunities to welcome students and other groups to learn more about animals and animal welfare.
As our Humane Education programming develops, information about future class visits, available programs, age groups and how to book will be added to our website.
Why does a Humane Society teach children?
Long-term improvements in animal welfare begin with education. Teaching children how to understand, respect and safely interact with animals helps develop empathy, compassion and responsible attitudes toward pet ownership.
By helping young people understand the needs of animals and the important role people play in their well-being, we can help build a more compassionate community for generations to come.
17. Children's Reading Program
What is the Children's Reading Program?
This program will be activated once the new shelter is built. It creates an opportunity for children to practise reading in the presence of animals. Animals provide a non-judgmental
audience, which can make reading feel less intimidating while also providing calm social interaction and enrichment.
18. Pet First Aid & Responsible Pet Ownership
Does NHS offer Pet First Aid training?
Pet First Aid is part of NHS's planned/expanding community education programming.
What is a Responsible Pet Ownership Clinic?
These programs are intended to give pet owners practical information about preventative care, animal behaviour, identification, safety and other fundamentals that can help pets live healthy lives with their families.
19. Community Presentations
Will NHS speak to my organization?
Yes. NHS welcomes opportunities to help community organizations learn about animal welfare, responsible pet ownership and the work of the Humane Society.
Can NHS speak to Rotary, service clubs or community organizations?
Yes. Presentations can be tailored to the interests of the group and may include NHS programs, animal welfare issues, community needs and ways to become involved.
20. Volunteering
How can I volunteer with the Northumberland Humane Society?
Volunteers are an important part of the Northumberland Humane Society and make a meaningful contribution to the animals and people we serve.
There are a variety of ways to get involved, including volunteering at the shelter, helping at the NHS Thrift Store, supporting fundraising and community events, and assisting with other activities throughout the organization.
To get started, complete the Volunteer Application available on our website.
What volunteer opportunities are available at the shelter?
Shelter volunteers support our animal-care team in a number of ways. Opportunities may include:
· Dog Walking – Providing dogs with exercise, fresh air and individual attention.
· Cat Enrichment and Socialization – Spending time playing, cuddling or simply sitting with cats to help reduce stress, build trust and provide enrichment.
· Shelter Support – Helping with cleaning, organizing supplies and other tasks that contribute to the daily operation of the shelter.
Volunteer opportunities depend on the current needs of the shelter and the animals in our care.
Can I volunteer at the NHS Thrift Store?
Yes. The NHS Thrift Store relies on volunteers to help with its day-to-day operations. Thrift Store volunteers help support NHS while also connecting with members of our community.
Information about current Thrift Store volunteer opportunities and how to apply is available through our website. (Thrift Store volunteers must be 16 years old or older.)
Can I volunteer at NHS events?
Yes. Volunteers are an important part of NHS fundraising and community events throughout the year.
Depending on the event, volunteers may assist with set-up and take-down, registration, welcoming guests, fundraising activities, community engagement and other event-related responsibilities. (Event volunteers must be 16 years old or older.)
Can I help with fundraising as a volunteer?
Yes. Fundraising and community engagement are important parts of NHS's work. Volunteer opportunities may include assisting at NHS fundraising events, community events and other initiatives that raise awareness and support for our programs and services.
How old do I have to be to volunteer at the shelter?
Shelter volunteers must be 18 years of age or older.
Some other NHS activities may have different age requirements depending on the role and level of supervision required.
Do I need a police check to volunteer at the shelter?
Yes. Shelter volunteers must complete a police check before beginning their volunteer role.
Cobourg and Port Hope residents can contact their local police service. Residents outside these areas can contact their local OPP detachment for information about obtaining the appropriate check.
Do I need experience working with animals?
You don't need to be an animal-care expert to make a difference. Volunteer roles have different requirements, and our team will help determine which opportunities are appropriate based on your interests, experience and the current needs of NHS.
Above all, volunteers should share our commitment to the safe, compassionate and respectful treatment of animals.
Can I volunteer just to walk dogs?
Yes. Dog walking is one of the volunteer opportunities available at the shelter. Dog walkers provide exercise, fresh air, enrichment and valuable one-on-one attention to dogs while they wait for their forever homes.
Because every dog has different needs, behaviours and levels of training, volunteers must complete specialized training before walking dogs. Our dog-walking program uses a level system, allowing volunteers to progress as they gain experience, confidence and additional training.
Volunteer assignments are matched to both the experience of the volunteer and the needs and behaviour of individual dogs. This helps keep our volunteers safe while ensuring every dog receives appropriate, positive and enriching experiences.
Can I volunteer just to spend time with cats?
Yes. Cat enrichment and socialization are important parts of caring for cats in a shelter environment.
Volunteers may spend time playing, cuddling or simply sitting quietly with cats, depending on the needs and comfort level of each animal. This interaction can help reduce stress, build trust and provide important mental and social stimulation.
Will I receive training before volunteering with animals?
Volunteers working with animals are expected to follow NHS animal-handling procedures and the direction of our animal-care team. Safety and animal well-being are always our priorities.
Can I complete my high-school community service hours at NHS?
Yes. Shelter volunteers must currently be 18+, but there may be opportunities through the Thrift Store, events or future youth programming.
Can my workplace or community group volunteer together?
Yes. We welcome workplace teams, service clubs and community groups interested in volunteering together.
Groups have supported NHS with projects such as gardening, outdoor clean-up and other hands-on activities that help maintain and improve our shelter and property. Opportunities vary depending on the season, the size of the group and our current needs.
If your workplace or community organization would like to volunteer as a group, please contact us. We would be happy to explore a project that puts your team's time and talents to good use while supporting the animals in our care.
Group opportunities may be available depending on NHS's current needs, upcoming events and the type of project involved. Organizations interested in volunteering as a group are encouraged to contact NHS to discuss possible opportunities.
Some NHS volunteer positions require an ongoing commitment, while fundraising and community events may provide opportunities for people who are unable to volunteer on a regular schedule.
What is the PAWsome People Pack?
The PAWsome People Pack is NHS's volunteer recognition program and celebrates the people who generously give their time to support our work.
Members include shelter and foster volunteers, Thrift Store volunteers, fundraising and community-event volunteers, Board members and other community volunteers.
NHS hosts volunteer appreciation activities throughout the year to recognize the important contribution volunteers make to our organization and the animals in our care.
Does NHS recognize long-term volunteers?
Yes. Through the PAWsome People Pack, NHS recognizes volunteer service milestones.
Volunteers currently receive recognition pins based on their years of service, including pewter, silver and gold levels for long-standing service.
Are there benefits to being part of the PAWsome People Pack?
In addition to being part of a community of people committed to animal welfare, NHS currently offers PAWsome People Pack members volunteer appreciation activities and other recognition benefits.
How do I apply to become a volunteer?
You can complete the NHS Volunteer Application online. Once your application is received, our team can provide information about current opportunities, requirements and next steps.
What if I'm not comfortable working directly with animals?
That's absolutely fine. It takes many different people and skills to operate a Humane Society.
In addition to direct animal-care roles, volunteers may help at the Thrift Store, fundraising and community events or with other activities that support NHS and its mission. There are many ways to make a difference without working directly with animals.
Why volunteer with NHS?
Volunteering is an opportunity to make a direct difference for animals while contributing to your community. Whether you're walking a shelter dog, providing enrichment for a cat, helping at the Thrift Store or lending a hand at an event, your time helps NHS provide care, support and second chances.
Just as importantly, our volunteers become part of a community of people who believe animals should be safe, supported and valued.
How can I volunteer?
Start by reviewing current volunteer opportunities and completing the NHS volunteer application.
Do I have to work directly with animals?
No. Running a Humane Society requires many different skills. Volunteer opportunities may include animal care, events, fundraising, administration, outreach, transportation, thrift store support, and other roles.
21. Wildlife
Does NHS rescue wildlife?
No. NHS primarily serves companion animals and is not a wildlife rehabilitation centre.
I found an injured wild animal. What should I do?
Contact an authorized wildlife rehabilitator or appropriate wildlife authority for advice. Avoid handling wildlife unless specifically instructed to do so.
I found a baby animal alone. Has it been abandoned?
Not necessarily. Many wildlife parents leave their young unattended for periods of time while they search for food.
Unless the animal is clearly injured or in immediate danger, seek professional advice before intervening.
22. Animal Emergencies
My pet is having a medical emergency. Should I call NHS?
NHS is not a substitute for an emergency veterinary hospital. If your pet is experiencing a medical emergency, contact a veterinarian or emergency veterinary service immediately.
I found a badly injured animal. What should I do?
Do not put yourself at risk. Contact the appropriate animal service, police or veterinary provider depending on the circumstances and urgency.
What if this happens when NHS is closed?
Unfortunately, NHS doesn’t deal with after hours emergencies, in this regard - individuals should seek veterinary assistance.
23. End-of-Life Support
Can NHS euthanize my pet?
No. We do not provide end-of-life service, we recommend that you seek Veterinary support.
What should I do if my pet dies at home?
A veterinary clinic can explain cremation and aftercare options. NHS may also be able to provide information about appropriate local services.
24. Donating to NHS
How can I donate?
There are many ways to support NHS, including one-time donations, monthly giving, memorial and tribute gifts, gifts of securities, legacy gifts, corporate support and gifts to the Capital Campaign.
Will I receive a tax receipt?
Eligible charitable gifts receive an official donation receipt in accordance with Canada Revenue Agency requirements.
Can I choose where my donation goes?
In some circumstances, donors can designate gifts to particular approved funds, programs or campaign priorities. Unrestricted gifts are especially valuable because they allow NHS to direct resources where the need is greatest.
Can I donate in memory of someone?
Yes. A memorial gift is a meaningful way to honour the life of a person or beloved animal while helping animals in our community.
Can I make a gift in someone's honour?
Yes. Tribute gifts can celebrate birthdays, anniversaries, weddings, holidays or other meaningful occasions.
Can I donate securities?
Yes. Gifts of publicly traded securities can provide tax advantages while making a significant charitable contribution.
Potential donors should consult their own financial or tax advisor regarding their circumstances.
Can I leave NHS a gift in my Will?
Yes. A charitable gift in your Will can create a lasting legacy for animals in Northumberland County.
NHS encourages donors considering a legacy gift to consult their lawyer or professional advisor.
25. Monthly Giving
Why become a monthly donor?
Monthly giving provides predictable support throughout the year, helping NHS plan ahead and respond to animals and families when they need help.
Can I change my monthly donation?
Yes. Contact NHS if you need to change or discontinue your monthly gift.
26. Donating Food & Supplies
Can I donate pet food?
Yes. Unopened food donations can support animals in NHS care and community pet-food programs.
Can I donate opened food?
For health and food-safety reasons, we cannot accept opened cans or other opened wet pet food.
If you’re unsure whether we can use a particular food donation, please contact us before dropping it off.
Can I donate blankets and towels?
Towels and blankets are the only things we want donated - no pillows, used dog beds, used leashes or collars, crates etc.
What items do you need most?
Needs change throughout the year. Check the NHS Wish List or contact us before organizing a large collection.
Are there things you cannot accept?
Yes. Some items cannot be safely used in a shelter environment. Please check our current Wish List before dropping off donations.
27. Community & Third-Party Fundraising
Can I hold a fundraiser for NHS?
Yes. Community fundraising is an important way individuals, businesses, schools and organizations can support NHS.
Please contact us before promoting your event as an NHS fundraiser so we can discuss your idea, provide appropriate information and support, and ensure use of the NHS name and logo is approved.
Can NHS provide animals for my event?
Typically no. Animal participation is considered carefully based on animal welfare, safety, staffing and the nature of the event. NHS cannot guarantee that animals will be available.
Can NHS promote my fundraiser?
Yes. We are happy to help spread the word about approved community fundraisers supporting NHS by sharing them through our social media channels.
Please connect with us before promoting your event as an NHS fundraiser. This gives our team an opportunity to learn about your plans, provide any information or resources you may need, and ensure the NHS name and logo are used appropriately.
Community fundraisers are a wonderful way to bring people together while raising awareness and support for animals in our community.
28. Corporate Partnerships
Can my business partner with NHS?
Yes. Businesses can support NHS through sponsorships, corporate gifts, employee fundraising, workplace giving, in-kind contributions and community partnerships.
Can my company sponsor a program?
Program sponsorship and recognition opportunities are available. Contact NHS to discuss your company's interests and community investment goals.
29. Built on Second Chances Capital Campaign
What is Built on Second Chances?
Built on Second Chances is NHS's capital campaign to create facilities and programs that will transform how we care for animals and support people throughout Northumberland County.
It is about much more than constructing a building. It is an investment in the future of animal welfare and community support.
Why does NHS need a new facility?
Our current facility was originally designed as a municipal pound rather than a modern Humane Society. It limits how effectively we can care for animals, support staff and volunteers, deliver programs and respond to growing community needs.
The expanded facilities are being purpose-built around animal welfare, health, safety, accessibility and community service.
What will Phase 1 provide?
Phase 1 will create a new, purpose-built, accessible animal care and adoption centre designed to significantly improve the experience of animals, adopters, staff and volunteers.
The new facility will include three dedicated dog pods, providing quieter, lower-stress accommodation with improved ventilation and sound control, as well as a purpose-built cat area with modern cat condos and spaces designed around feline health and well-being.
The building will also include dedicated meet-and-greet spaces where potential adopters can spend time getting to know an animal, along with improved reception and surrender areas, accessible washrooms, kitchen and laundry facilities, and safer, more efficient spaces for daily animal care.
The impact isn't simply about how many animals we can accommodate. Better-designed spaces can help reduce stress and illness, support recovery and behaviour, improve the adoption experience and help animals become ready for their next home sooner.
What happens in Phase 2?
Phase 2 will renovate our existing shelter to create dedicated space for animal intake, assessment, care and support services.
This is where animals entering NHS care will be received and processed, with purpose-designed spaces to help our team assess and respond to their individual needs. The renovated area will include isolation space, a dog grooming station, a veterinary technician office, an examination room and other areas that support the health and well-being of animals when they first arrive.
Phase 2 will also include an indoor dog enrichment and training area, giving dogs in our care space for exercise, enrichment and training during inclement weather. This flexible area will also create opportunities for future community workshops, training and educational programs.
The renovation will also improve spaces for staff and volunteers, creating a more functional environment for the people who care for and support our animals every day.
What is Phase 3?
Phase 3 will create a Community Veterinary Clinic—an important investment in both animal welfare and the well-being of families in our community.
The rising cost of veterinary care can put essential services out of reach for some pet owners. When families cannot afford preventative or basic veterinary care, manageable health concerns can become emergencies, animals can suffer unnecessarily, and people may feel they have no choice but to surrender a beloved pet.
The Community Veterinary Clinic will help address this gap by creating greater access to affordable essential care for those facing financial barriers. Future services may include spay and neuter surgery, vaccinations, microchipping, wellness and preventative care, and compassionate end-of-life care.
This phase is about keeping people and pets together. By making essential care more accessible, we can help prevent unwanted litters, improve animal health, reduce pressure on shelters and give more families the support they need to continue caring for the animals they love.
Specific services, eligibility and program delivery will be developed as we move closer to the completion of Phase 3.
How much is NHS investing itself?
NHS has committed more than $1 million of its own resources toward the project and campaign.
How can I support the campaign?
Campaign gifts can be made at many levels. Major gifts, pledges, corporate support and naming opportunities are also available.
Contact NHS to discuss how you would like to be involved.
30. Naming Opportunities & Campaign Gifts
Can I name part of the new facility?
A range of naming and recognition opportunities are available through the Capital Campaign.
Can a naming gift honour another person or animal?
Yes. Depending on the opportunity, recognition may honour the donor or another person, family or beloved animal.
Can I pledge my gift over several years?
Yes. Multi-year pledges can allow donors to make a more significant commitment while spreading payments over an agreed period.
Can I donate securities to the campaign?
Yes. NHS can accept eligible gifts of publicly traded securities.
31. Working at NHS
How can I find out about employment opportunities?
Current employment opportunities are posted through NHS's designated recruitment channels.
Can I send a résumé even if there are no positions available?
Yes. Even if we don't have a position posted that matches your experience, you're welcome to send us your résumé. The needs of a busy Humane Society can change, and new opportunities may arise.
We encourage anyone interested in joining the NHS team to watch our website and social media channels for current employment opportunities and apply directly when a suitable position is posted.
32. Contacting NHS
Where is NHS located?
Visit the Shelter
2363 Theatre Rd, Cobourg
Open to the public daily
12 noon to 4 p.m.
Shop Our Thrift Store
24 Covert St, Cobourg.
Open Monday to Saturday
10 a.m. to 4 p.m.
What are your hours?
Visit the Shelter
2363 Theatre Rd, Cobourg
Open to the public daily
12 noon to 4 p.m.
Shop Our Thrift Store
24 Covert St, Cobourg.
Open Monday to Saturday
10 a.m. to 4 p.m.
How do I contact NHS?
Shelter: 905-885-4131
email: info@northumberlandhs.com
Thrift Store: 905 372 8451
email: thriftstore@northumberlandhs.com
Who should I contact if I'm not sure which department I need?
Contact our main office and briefly explain what you need help with. Our team will direct your inquiry to the appropriate person.